Community Satisfaction Survey

Liverpool Plains Shire Council undertakes a comprehensive Community Satisfaction Survey every few years to better understand how our community perceives the services we deliver. To ensure independence and accuracy, the survey is conducted by an external market research firm using robust, industry‑standard methods. This approach gives us reliable insights into what we are doing well and where we need to improve, based directly on the experiences and expectations of our residents.

Survey results help shape our priorities, guide service improvements, and inform long‑term planning. They provide a valuable snapshot of community sentiment across key areas such as customer service, communication, infrastructure, and overall council performance. By comparing results over time, we can track progress, identify emerging issues, and ensure our decisions reflect what matters most to the people who live, work, visit, and invest in our shire. 

We are committed to being open about what we hear from the community and how we respond, so all survey findings are published in full. These insights play a central role in shaping our improvement programs, strengthening our customer experience, and ensuring we continue to deliver services that meet the needs and expectations of our community.