Find how to report a missed bin collection or if you have lost a bin. You can also request a bin repair or replacement.
To avoid a missed bin collection, please:
Use one of the following methods to report your bin lost or stolen.
You will need to provide all required information to allow us to issue a replacement bin.
Delivery of a new bin will usually have a turnaround of up to 7 working days from when your completed declaration was received.
There are several reasons you bin may not have been collected, including:
Please phone the Contractor on 1800 836 118 within 24 hours of the missed service to arrange collection. Alternately, please call Council's Compliance Officer on (02) 6746 1755.
Often when a bin is only partially emptied, the waste or recyclables have been compacted. Please take care not to overfill your bins.
Phone Council's Compliance team on 02 6746 1755 with any queries.
If your bin has been damaged and needs repairing or replacing, we offer this free of charge.
Please call Council's Compliance team on 02 6746 1755 to organise a repair or replacement.